Black Diamond Customer Testimonials
Below you can read letters written by some of our clients on the experience they have had with us. You can feel confident when you choose Black Diamond Paver Stones & Landscape as your installer because we are going to give you the best quality product, installation and customer service possible. We know one of the true indicators of a company’s future performance is the positive references that their past customers provide:
1. Dear Black Diamond Team:
Recently I used Black Diamond Contractors to re-do my backyard and lay down brick pavers. I used to have an old deck, as well as some out of control bushes and dirt in my backyard. The Black Diamond contractors came out and did a wonderful job laying down the new pavers. Specifically:
The owner himself came out to assess the job. He is not only friendly, but he has excellent vision. He made excellent suggestions and helped us greatly in designing the layout of the yard. His vision helped make the yard far more beautiful.
Timing: He always sticks to his word. He has a schedule, he makes you a promise and he delivered on everything he said he would. They arrived on time and they finished on time. He knew how long it would take and estimated it properly. They also stay on the job until it is finished, not come and go as their schedule dictates. The Owner himself was there most of the time supervising the crew.
Professional work: The crew was well trained and knew exactly what to do to get the job done. The pavers look great; there are no uneven spots or loose bricks. In addition, the crew constantly asked me to look around for anything that didnâ€™t look right. If I noticed something, they immediately fixed it.
Price: The bid was below what others bid on the same thing. Many others made the bid expecting me to haggle with them, so they added some “cushion” in the quote. He gave me his final price right off the bat, and it was fair. Also, many others start low and increase the price as the job progresses. In our case, there was a lot of debris discovered below the deck that was not anticipated. He did not raise his price (as I frankly expected him to) but stuck firm to his commitment. It was very impressive and refreshing.
I would unconditionally recommend Black Diamond to any of my friends (as I already have) and would not hesitate for a moment to use them again for any work that I require in the future. Please feel free to contact me with any questions.Regards, Mark Soliman Assistant Professor, Stanford University. Palo Alto,CA Back To Top
2. Hi David
I’m writing to thank you and your crew for delivering on what you promised. We chose your company because we felt that we would be getting a good value for our money, and that your company was one of the few that could deliver directly on the pavers, cement and artificial turf.
After working with you, we confirmed that we made the right choice:
- 1) You didn’t pressure us and gave us all the time we needed to finalize our design
- 2) Your crew kept us informed throughout the project
- 3) Your company was able to coordinate the paver, cement and artificial turf work to build the design we envisioned
- 4) Your warrantees are excellent.
- 5) The issues that arose were resolved to our satisfaction.
It was a pleasure doing business with you and please don’t hesitate to use us as a reference.Regards, Vicki and Kurt Novato, CA Back To Top
3. Hello Black Diamond
Happy New Year to you and your family.
I wanted to let you know that the project went great. The men were on time and hardworking and they gave great attention to details. The only trouble I’m having is keeping my wife in the house. You can give my phone number to anyone who needs to get a reference.Thanks, Gary and Brenda Walsh Pacifica, CA Back To Top
4. To Whom it May Concern:
Black Diamond Landscaping recently completed a paver patio and walkway in our backyard. Their prices were competitive and David Weissenberg did a great job outlining the process and options.
Most important is the end result is BEAUTIFUL! The transformation from a green-painted broken concrete slab to a new outside living area has been very gratifying. We look forward to time spent outdoors in a previously avoided backyard.
The Black Diamond crew answered all my questions and made us feel comfortable that our project would be delivered exactly as planned. The job foreman, Saul, has and amazing attention to detail and treated our patio as if he were building his own.
THANKS BLACK DIAMOND!Sincerely, Bobbi & Dan San Rafael, CA Back To Top
5. Dear Black Diamond,
The Black Diamond Co. installed my backyard steps and patio area 7 years ago and did a wonderful job. When I contacted your company again, I learned it was under new ownership but I have found the quality and workmanship is still of the highest caliber. The driveway and small patio area in the backyard are beautiful. Many friends and neighbors have stopped and admired this beautiful addition to my home.
I would like to thank you and your crew for your professionalism and hard work. As with any construction job there are minor mishaps, but you were always readily available to handle my concerns and did so in a timely fashion. I would also like to acknowledge two men in your crew who were responsive to these issues, namely, Jose and Rafael.Sincerely, Irene Bergamini Martinez, CA Back To Top
6. To whom it May concern,
Black Diamond helped us visualize our requirements and gave us a lot of confidence that they had the experience and craftsmanship to provide excellent results.
They delivered on time and were great to work with during the process. My wife and I are very pleased with the results.Sincerely, Rick Oswald Los Gatos, CA Back To Top
7. Dear Black Diamond,
We want you to know how pleased we are with our artificial grass. It replaced a very unappealing and dead space in our front yard and turned it into a handsome accent for our home. The work was accomplished very conscientiously, timely and as promised. The results far surpassed our expectations.
Thank you for your prompt attention to our telephone calls and questions and for a well done, quality job.Sincerely, Don and Ann Herner Novato, CA Back To Top
8. To Whom it May Concern,
Black Diamond did a wonderful job on our courtyard and backyard. David Weissenberg gave a very fair and exact estimate and the crew did a fast and efficient job. We could not be more pleased with the crew’s work ethic. They started early and worked late with hardly any downtime. Marcello was very professional and helpful conveying any concerns to his crew. I’m sure we will enjoy our new pavers for many years and want to thank all at Black Diamond for the fine job they did.Chuck Bieneman & Lynne Morel Danville.CA Back To Top
9. Dear Black Diamond,
Thanks for the great paver job on our backyard patio. It looks wonderful, like a ballroom dance floor.
You and your crew were very professional. Nice job, good cleanup and friendly staff.
I would recommend Black Diamond to all my friends and neighbors.Thanks again, Julie Ngim & Jeff Szlauko Danville, CA Back To Top
10. To Black Diamond,
We want to thank you for designing and installing our retaining wall, pavers and planting beds. It is beautiful as well as functional and added many square feet to our yard. You took an unsightly as well as dangerous hill and turned it into the perfect entertaining area, with plenty of seating. The two stairs, which curve up to the raised patio area, are lovely, and lead to a whole new space made between the two retaining walls. The well-placed planters hide and beautify an unsightly fence and low retaining wall. When your eyes follow the curved, flowing lines it adds another spectacular dimension. The first night when the full moon highlighted the shapes and shadows in the country manor wall it really knocked our socks off.
With the new planters Pat will have plenty of room for her bulbs, David will finally have room for his collection of cacti (which looks great lining the top of the wall), as well as the exotic landscaping we are planning for the next phase of our project.
We would like to complement your whole crew on their excellent work. Their attention to even the smallest detail was truly amazing and contributed to the overall effect. The pavers especially impressed us with the symmetry and perfection of their fine craftsmanship. We were also very impressed with how well you handled the few problems that came up in the job. You handled things very professionally and in a timely manner, so that the small hiccups didnâ€™t become big problems and were fixed to all of our satisfactions.
The only regret we have is that we didnâ€™t do this sooner, but we couldnâ€™t have imagined how good our yard could look, even Suzie Q, our dog, loves it! We look forward to working with you again, and will call when that time comes. We recommend your company to all our friends and family. Feel free to use us as a reference and showcase.Sincerely, David and Pat Carmichael Back To Top
11. To Black Diamond,
I’m writing to tell you how much I love my new yard. You and your crew took a total disaster and turned it into an absolute showcase. I must admit that during the process I was a little skeptical due to the many challenges my yard presented, but you and your foreman, Brandon, were able to reassure me and put my mind at ease. Gary (your paver installer) is a wizard! I could hardly believe how quickly, and beautifully, he was able to complete the retaining wall and the patio.
Thanks to you, Brandon, Gary, Jessie, Palmer, Josh and the rest of your crew, my yard is now a place of total enjoyment and relaxation.Sincerely, Debbie Mazzanti Back To Top
12. Dear Black Diamond,
We Want to thank you and your professional crew for the beautiful job completed in our back yard. You took a blank pallet and turned it into a beautiful work of art. Your suggestions for the design of our yard not only make it practical for our use but also enhanced the beauty of our home. When we have our morning coffe we feel as if we are a world away from the hectic city and are in a beautiful park setting.
The crew take pride in the design and work closely with you to assure satisfaction in their job. The crew worked diligently to complete the work in a timely and professional manner and in the end you have a true work of beauty. They are true craftsman!A truly satisfied customer, Stan and Cathianne Back To Top
13. Dear Black Diamond,
Thank you for the great job that you and your crew did for us. All the extra effort and things that you did are very much appriciated. We are now the light and envy of the neighborhood. “It looks great!” We are also looking forward to getting a pond and waterfallThanks again, Max and Georgette Gibson (You guys are the best!) Back To Top
14. Dear Black Diamond Team,
Approx. four years ago my wife hurt her back. She cannot travel very far, anymore. We went to a local garden show and met the Owner. He is from Black Diamond Landscape Co. they proceeded to make us the most beautiful back yard. They Installed a paving stone patio, pathways, fire pitt, tile inlays, secret gardens and helped me to finish a koi pond that I had partly built. They also made minor adjustments to please us. Now we can go out and enjoy our new backyard rain or shine. Our yard went from Sanford & Sonia’s to Better Homes & Gardens. Many thanks to Black Diamond for making our dreams of a life time.Kindest Regards, Bob & Vera Swartz Back To Top
15. To Black Diamond,
I wanted to write you today to let you know how impressed I am with your Black Diamond products and services.
During the past month, I’ve been getting estimates to landscape the backyard of my new house. I determined that I wanted a large patio with walkways, and I figured I’d use traditional concrete. Luckily, I saw an ad for Black Diamond Landscape & Design and decided to give your company a call, see your product, and get a quote.
From my initial call and meeting with Craig Matthews, I realized your company is not an ordinary landscaping company. Craig was very professional, was on time for our meeting, truly listened and understood my needs and requirements, and assisted me with designing a unique and creative backyard landscape.
During the installation of the pavers, your crew was very hard working and courteous. I always knew they’d start right at 9am and work a full day. I was most impressed with the project management skill of The Foreman and Craig. Throughout the installation, they would keep me informed of the project’s progress and even come on site to meet me to see if I had any questions or concerns. Their project management and customer service were excellent and not found in previously used landscape companies. I realized Black Diamond offers a complete landscaping solution – expert landscape design, project management, quality products, excellent installation, and ongoing services
Would I recommend Black Diamond – absolutely! My backyard looks like it belongs in a home show magazine and my neighbors are envious of how great my backyard looks. The best thing, the cost of the solution was not out of the ballpark!
I’m so glad that I didn’t choose to go with a traditional concrete patio and walkway and opted for the uniqueness of the paving stones. The combination of the paving stone product and Black Diamond installation and design service is awesome!Sincerely, John Weat Back To Top